Let’s face it, Microsoft Access has never been cool. It has never been flashy, it has never been on the cutting edge, and I’ve yet to see an Access database application “go viral.” But that’s okay: Microsoft has steadily improved the desktop application over nearly two decades and people are still tolerating it’s clunky interface.… Continue reading Modern MS Access Forms
If you don’t operate a call center you’ve probably never heard of the Erlang-C formula, or “Erlang,” a unit of measure having to do with average number of concurrent calls. If you operate a call center, then Erlang-C calculations can be primary to managing your business. It’s all about balancing the number of agents against call… Continue reading Erlang-C: Improving Call Wait Times
This is a simple database that allows the visualization of employee schedules, employing Schedules, Rotations, and Assignments.