Access DBMS · Knowledge

Erlang-C: Improving Call Wait Times

If you don’t operate a call center you’ve probably never heard of the Erlang-C formula, or “Erlang,” a unit of measure having to do with average number of concurrent calls. If you operate a call center, then Erlang-C calculations can be primary to managing your business. It’s all about balancing the number of agents against call… Continue reading Erlang-C: Improving Call Wait Times

Book Reports · Professional Development

SharePoint Adoption

This post cover’s SharePoint adoption considerations based on the whitepaper “8 SharePoint Adoption Secrets” by Lee Reed, currently available with Kindle Unlimited. These are the points that stuck out to me: For organizations new to SharePoint, adoption is often a “journey from a world of ‘information comes to me via e-mail’ to the world of… Continue reading SharePoint Adoption

Book Reports

The Importance of Loving Yourself

“I’m good enough, I’m smart enough, and doggone it, people like me.” I stumbled across Kamal Ravikant’s Love Yourself Like Your Life Depends On It during a 30-day free trial of Amazon’s Kindle Unlimited (no affiliation) and remembered it mentioned by his brother (AngelList co-founder Naval Ravikant), on the highly recommended Tim Ferriss podcast “Naval Ravikant on Happiness… Continue reading The Importance of Loving Yourself